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Incident Response Manager
Ref No.: 17-12206
Location: Vernon Hills, Illinois
Position Type:Right to Hire
Start Date: 12/14/2017
Title: Incident Response Manager
Location: Lincolnshire, IL
Type: Full Time
Start date: January 15th
 
Position Details:
  • Strong knowledge and experience in excel functionality and reporting (formulas)
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong focus on customer satisfaction
  • Possess excellent written and verbal communication skills
  • Ability to communicate effectively amongst IT technical teams, IT leadership and business team members
  • Looking at ticketing and collaborate on how other team members are doing on their role
  • 300 people across the globe that deal with break-fix 
  • Major Incident Delivery
  • Being the person who handles all escalations
  • Strong customer satisfaction background
  • 24/7 position on a 3 people team.
Top Must Haves:
  • Prior experience with Change and Problem Management delivery - strong background with coordinating cross-functional response to major, high impacting disruptions
  • 5-7 years of operational work experience with incident management delivery, methodologies, and professional tools
  • Infrastructure and apps in background
Nice to Haves:
  • Service Management Tool Sets (ServiceNow a plus)
  • Experience working with ITIL principles (certification a plus)

If qualified and interested, please send your resume to Brittany Hale at brittany.hale@mondo.com. Thanks!