Previous Job
Help Desk Specialist
Ref No.: 17-11575
Location: Kennett Square, Pennsylvania
Position Type:Right to Hire
Start Date: 11/30/2017
My direct cliebt has an immediate need for a Help Desk Specialist.

Location: Kennett Square, PA
Duration: Perm or 5 Month Contract to Hire
Salary: Open
Start Date: ASAP

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.


  • 3-5 years of experience 
  • Have to have perfect comms 
  • Good adhoc experience 
  • Working with users, 19 remote facilities
  • Customer service skills 
  • Windows environment 
  • Troubleshooting, taking machines apart to remove memory 
  • Strong PC Skills
  • Remote support capability
  • Networking, Server experience (nice to have)
  • Resetting password, 
  • Only dealing with internal employees
  • Ticketing System
  • Most responses are done via email
  • Escalating items to Jerome
  • High level issues go to James (SSD Technology Partners) 
  • Setting users up in Active Directory, adding users to environment
  • Day Travel involved - 20% (DE, NJ, PA), typically 1 day a week 
Education and Experience
  • Associate's degree or higher preferred
  • working knowledge of fundamental operations of relevant software, hardware and other equipment
  • knowledge of relevant call tracking applications
  • knowledge and experience of customer service practices
  • related experience and training in troubleshooting and providing help desk support
Key Competencies
  • oral and written communication skills
  • learning skills
  • customer service orientation
  • problem analysis
  • problem-solving
  • adaptability
  • team interaction
  • planning and organizing
  • attention to detail
  • stress tolerance