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Sr Community Manager
Ref No.: 17-11408
Location: Boston, Massachusetts
Position Type:Direct Placement
Start Date: 11/27/2017
Salary: DOE, Permanent Placement
Start Date: ASAP
Location: Boston, Ma

Our direct client, a studio that created blockbuster gaming franchises, is looking for an experienced Community and Social Media lead. Reporting to the Director of Communications, this position will develop and execute community and social media strategy across their products such as their current, billion dollar games and upcoming/unannounced titles. They will oversee the design and execution of community engagement programs and lead the editorial direction of content to be published via our social media outlets, blogs, and forums. They will constantly monitor the social and community channels to communicate to, engage, excite, and trouble shoot for fans, with the ultimate goals to drive traffic and revenues for the games. To be successful, they will need to build strong partnerships with product management, marketing, PR and game teams. 
The Community Manager acts as the player-facing representative in online community channels and events by communicating directly with players, building strong relationships, and being a player advocate with a visible external presence. They will:
  • Manage game forums and customer service communication plans.
  • Creates and publishes content on game web page, forum and applicable social channels such as YouTube or Twitter. Create compelling marketing communications to generate interest, engage, and excite game fans.
  • Establish metrics for growing, engaging and retaining the member base; regularly analyze & report on community sentiment & make plan adjustments according to performance. Identify, quantify, validate, and prioritize all player feedback and game issues in a scientific manner and share player feedback and sentiment with developers through data and analysis.
  • Implements influencer strategies, performs influencer identification and outreach, including user generated content efforts, curation, and programs.
  • Designs and implements a community plan with creative player programs and initiatives that drive engagement, conversation, and feedback (e.g. Ambassador program(s), contests, surveys).
  • Manages global social media channels as both a channel for community participation and for marketing activations.
  • Manages relationships with community partners such as fan sites, influencers, content creators, and volunteer networks.
  • Contribute to the design and execution of industry and online events. Demo games at various tradeshows and press events when necessary.
  • Oversee customer support vendor(s)

  • A passion for video games, including music games
  • Bachelor's Degree in business, marketing, communications or related discipline required
  • 5+ years of personnel and community management experience, including management, digital / social media and content management
  • Ability to analyze online metrics, interpret data and provide recommendations
  • Experience creating, moderating, and/or managing a range of social channels, including web sites, forums, social sites, feeds, etc.
  • Strong, management, and written and oral communication skills, writing samples required
  • Work well in a collaborative, team environment. Highly organized, proactive, and a positive attitude.
  • Willingness to learn new skills and pitch in wherever needed in the Publishing organization
  • Willingness / enthusiasm for traveling to industry events both locally and abroad.