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Desktop Support
Ref No.: 17-11392
Location: San Diego, California
Position Type:Right to Hire
Start Date: 11/27/2017
Title: Level ll Support Analyst
Location: San Diego
Type: Contract to Hire
Start Date: ASAP

QUALIFICATIONS:
  • Bachelor's degree or equivalent work experience. 2+ years of technical Admin work experience
  • Advanced understanding of Microsoft Windows. Microsoft Certified Professional Qualification (MXP) preferred.
  • Intermediate understanding of Active Directory/Windows Server
  • Basic understanding of Linux/Unix
  • Advanced understanding of TCP/IP networking and common services
  • Analytic ability to diagnose problems and ability to work independently to correct the difficulties.
  • Understanding of network monitoring tools, ability to discern a critical server/network failure from those with a lesser impact
  • Strong analytical, problem solving, and conceptual skills.
  • Procedure and process driven, ability to follow processes and procedures and report when they are no longer accurate
  • Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments.
  • Excellent oral and written communication skills, with the ability to communicate to various levels of management and to customers.
  • Ability to adapt to changing business processes, technologies, and environments.
  • Strong desire and ability to quickly learn, become competent in, and apply new skills.
  • Must be proactive and able to work with minimal to no supervision.
  • Ability to work in pressure situations.
  • Available for full time shift work, including afternoons and overnights
  • Fluent in English, strong communication skills
  • Technical Writing skills as well as some experience training/teaching background
  • Ability to lift up to 50 lbs. w/ reasonable accommodations.
ESSENTIAL FUNCTIONS:
  • Second level support focused on Incident and Problem Resolution
  • Well rounded technical knowledge of operating systems including Windows Server, Linux, and Local area networks.
  • Assisting with the fulfilment of Service Requests. Responsible for resolving or escalating incidents in a timely manner
  • Attempt to identify what the underlying causes of issues within the infrastructure of a system and how to resolve them
  • Need to complete projects for incident, problem, changes, and authoring correctly and on-time
  • Provide Onsite/Deskside support
  • Remains on the forefront of emerging industry practices and technologies.
  • Fix problems (workstation, network, server) using their own skills and troubleshooting ability.
  • Keeps track of lessons learned and shares those lessons by entering Knowledgebase and Use Case submissions
  • Keeps affected business partners informed about progress. Potential travel between customer's sites to investigate, troubleshoot and fix any problem that cannot be fixed remotely.
  • Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals.
  • Provides basic support of telephony and UC systems, including the support of conference room audio video equipment.
  • Maintaining accurate hardware and software inventory and configuration information.
  • Comply with the company's, and the Clients Quality Management System.
  • Comply with the company's, and the Clients Security Policies, as well as Occupational Health, Safety and Environment policies and procedures.
  • Other duties as requested