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eCommerce Operations Manager
Ref No.: 17-11031
Location: Camp Hill, Pennsylvania
Position Type:Direct Placement
Start Date: 11/14/2017
My client in Camp Hill, PA is hiring for a PERM eCommerce Operations Manager!

Duration: PERM
Location: Camp Hill, PA
Rate: DOE
Start: ASAP

Job description
Summary
The purpose of this role is to manage day-to-day business operations of the eCommerce platform and department ensuring all resources, processes, and systems are working to their peak performance. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in observance of the brand and strategy and adhere to our core values and service attributes.

Essential Duties And Responsibilities
The associate is responsible for the functions below, in addition to other duties as assigned
  • Single point of contact for intradepartmental relationships between, Customer Care, Asset Protection, Supply Chain, Inventory Management, IT, Merchandising, and support vendors
  • Project manage all ecommerce related activities from discovery to implementation on-time and under budget
  • Monitor, report, and ensure departmental and platform SLAs and KPIs are being met within established tolerance; i.e. inventory levels, pick-pack-ship, on-time delivery, revenue, call volume, and site performance
  • Perform daily site audits to ensure accuracy of promotions and proper user experience
Supervisory Responsibilities
This position directly supervises Coordinator, eCommerce Catalog, Web Producer, e-commerce, and carries out supervisory responsibilities in accordance with the policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints
  • Five (5) years' of experience in eCommerce project management, operations, or consulting required
  • Three (3) years' of experience in Digital Marketing or Merchandising preferred
  • Two (2) years' of experience in eCommerce Fulfillment preferred
  • One (1) year of experience in drugstore, mass or grocery retail preferred
  • Or equivalent combination of education and experience
  • Bachelor's Degree in Arts/Sciences (BA/BS) Business, Marketing or IT required
  • Master's degree in Arts/Sciences (MA/MS) Business, Commerce, Marketing or IT preferred
If qualified and interested, please send your resume over to Angela at Angela.Cuzzolino@Mondo.com!