Incident & Problem Process Manager
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Incident & Problem Process Manager
Ref No.: 17-10808
Location: Vernon Hills, Illinois
Position Type:Right to Hire
Start Date: 11/06/2017
Title: Incident & Problem Management Process Leader
Location: On-site, Lincolnshire, IL
Duration: 6mont contract to hire 
Start date: Late November
Salary: Competitive
 Position Details:
  • 7+ years of operational work experience with incident management delivery, methodologies, and professional tools
  • Prior experience with Major Incident delivery - strong background with coordinating cross-functional response to major, high impacting disruptions
  • Strong knowledge and experience in excel functionality and reporting 
  • Experiene Measuring & Moderating governing Incident Management delivery
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong focus on customer satisfaction
  • Possess excellent written and verbal communication skills
  • Looking at ticketing and collaboration
  • Ability to be on-call outside of standard business hours
  • Ability to manage and resolve all escalations for daylight hours in North America & partnering in Singapore
  • Strong customer satisfaction background