Incident Process Leader
Previous Job
Previous
Incident Process Leader
Ref No.: 17-10728
Location: Vernon Hills, Illinois
Position Type:Right to Hire
Start Date: 11/06/2017

Title: Incident & Problem Management Process Leader

Location: On-site, Lincolnshire, IL

Duration: 6mo C2H

Start date: Late November

Salary: Competitive


Position Details:
  • 7+ years of operational work experience with incident management delivery, methodologies, and professional tools
  • Prior experience with Major Incident delivery - strong background with coordinating cross-functional response to major, high impacting disruptions
  • Strong knowledge and experience in excel functionality and reporting
  • Experiene Measuring & Moderating governing Incident Management delivery
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Strong focus on customer satisfaction
  • Possess excellent written and verbal communication skills
  • Ability to be on-call outside of standard business hours
  • Ability to manage and resolve all escalations for daylight hours in North America & partnering in Singapore
  • Strong customer satisfaction background
If interested and quallified, please send your resumes to Jaz at jazmine.washington@mondo.com!