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Sr. Manager, Digital Experience
Ref No.: 17-10597
Location: Berywn, Pennsylvania
Position Type:Direct Placement
Start Date: 01/10/2017
Title: Sr. Manager, Digital Experience
Location: Berwyn, PA or *Harrisburg, PA* (If Harrisburg must have be willing to travel to Berwyn office as needed)
Length: Permanent Full Time
Salary: DOE


Top Three Must Haves:

- Global experience - Experience leading a User Experience strategy (company, website, etc) from a digital perspective
- Very strong communicator (this role does with influence and a very visible position)
- E-Commerce (taxonomy/ online catalogue from a user perspective)

Job Overview
The Manager of User Experience Design will manage internal and external (agency) partners and Digital Experience professionals including Content Strategists, Information Architects, Visual Designers – partnering closely with Business and Functional Analysts, and Site Developers.
The ideal candidate for this hands-on role will possess deep experience, knowledge and passion for user-centered design with the ability to influence both internal and external partners. The successful candidate will have experience working in industries and companies on the leading edge of Digital Experience and Digital Commerce, and will have participated in defining and implementing digital strategies, educating management, business partners and stakeholders around the value of user-centric design, and driving change within a large organization. Reporting to the Director, Digital Experience, the role will be based at our US Headquarters in Berwyn, PA.
Responsibilities & Qualifications
  • Possesses deep experience, knowledge and passion for user-centered design, with strong ability to evangelize and advocate user-centric design philosophy, methodology and best practices to partners and internal audiences
  • Creating experience strategies and solutions based on thorough audience research, business and functional requirements, and deep understanding on leading trends and best practices in experience design.
  • Directing and defining an engaging and valuable experience for customers -- participating in all aspects of user experience design as needed to provide expertise and guidance. Participation may include developing experience strategy, conducting user research and usability tests, analyzing and presenting findings, leading working sessions and developing user flows, wireframes, creative briefs, interaction models and content strategy.
  • Collaborating with key partners (business, technology, marketing, etc.) to ensure that the integrity of the user experience is maintained during development through launch and appropriate plans and processes are in place to maintain and scale those experiences as appropriate.
  • Leading User Research Roadmap including ongoing VOC listening strategies, A/B testing and usability testing.
  • Planning and managing experience design budget and resource allocation including agency spend, management and oversight
  • Providing leadership, management and supervision to the Digital Experience Design team
  • Building Effective Teams
  • Managing and Measuring Work
  • Motivating Others
  • Values: Integrity, Accountability,Teamwork, Innovation
  • SET : Strategy, Execution, Talent (for managers)

If interested and able to interview, please reply back with your updated resume!