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Helpdesk Support
Ref No.: 17-09413
Location: New York, New York
Position Type:Contract
Start Date: 07/28/2017
Title: Helpdesk Support
Location: NYC 
Duration: Full Time / Perm
Process: In-person test, In-person interview 
Start: ASAP

Mandatory Minimum Requirements:
  • 1 year of IT consulting services – Remote and On-site Capacity
  • Windows 7, 8 & 10 Operating Systems & Desktop Administration
  • Microsoft 2010 / 2013 / 2016 Office Suite Applications
  • Working knowledge of Active Directory principles and management
  • Client Side Mobile Device troubleshooting and MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP
  • MFA and Application Troubleshooting experience
  • Networked and Local Printer set up and troubleshooting
  • Software as a Service technical coordination experience
  • Server and Desktop Hardware Troubleshooting
  • Third Party Vendor & RMA Assistance: Client, Dell, Cisco
  • Proficiency with clear and effective professional communication both written and verbal
  • Understanding of basic networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS)
Preferred Experience:
  • BS Degree in CS, IS or similar.
  • Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations
  • Citrix Xenapp / XenDesktop * VMware View Administration
  • Financial systems experience: Bloomberg / Sage / Quickbooks / OMS Systems
  • Hosted Mail Filter Solutions: Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control / Change Management Process
  • Service Now Experience or other Ticketing Systems
Desired Technologies Exposure:
  • Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
  • Cisco Unified Communication 
  • Routers and Switches - Access and Basic Troubleshooting 
  • Wireless Networking 
  • ASA Firewalls 
  • SAN: EMC, Netapp, Client 
  • Citrix Netscalers 
  • Document Management Systems (iManage, Sharepoint) 
  • Basic understanding of ITIL concepts 
  • Linux/UNIX 
If you're interested and qualified, please send your updated resume to kindra.syphertt@mondo.com for further consideration.

Best,
Kindra Syphertt