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Technical Support Tier 1
Ref No.: 17-08905
Location: New York, New York
Position Type:Direct Placement
Start Date: 08/04/2017
Technical Support
Location: NYC
Duration: Permanent
Industry: Managed Service Provider

Minimum Requirements:
• 1 years of IT consulting services – Remote and On-site Capacity
• Windows 7, 8 & 10 Operating Systems & Desktop Administration
• Microsoft 2010 / 2013 / 2016 Office Suite Applications
• Working knowledge of Active Directory principles and management
• Client Side Mobile Device troubleshooting and MDM exposure
• Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP
• MFA and Application Troubleshooting experience
• Office 365 Experience
• Networked and Local Printer set up and troubleshooting
• Software as a Service technical coordination experience
• Server and Desktop Hardware Troubleshooting
• Third Party Vendor & RMA Assistance: Client, Dell, Cisco
• Proficiency with clear and effective professional communication both written and verbal
• Understanding of basic networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS)

Preferred Experience:
• BS Degree in CS, IS or similar
• Windows Server 2003 / 2008 / 2012 Active Directory, DNS, DHCP, GPO, GPP, Client – Configuration and Management
• Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations
• Citrix Xenapp / XenDesktop * VMware View Administration
• Financial systems experience: Bloomberg / Sage / Quickbooks / OMS Systems
• Vmware Vsphere, VCenter & HyperV Experience
• Public and Private Cloud (Azure, AWS, Softlayer, Tierpoint, Peak10
• Backup Solutions: Evault, Barracuda Commvault, Azure
• Hosted Mail Filter Solutions: Mimecast, Global Relay
• Cisco Jabber, Skype for business IM Administration and troubleshooting
• Knowledge of Change Control / Change Management Process
• Service Now Experience or other Ticketing Systems

Desired Technologies Exposure:
• Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
• Cisco Unified Communication
• Routers and Switches – Access and Basic Troubleshooting
• Wireless Networking
• ASA Firewalls
• SAN: EMC, Netapp, Client
• Citrix Netscalers
• Document Management Systems (iManage, Sharepoint)
• Basic understanding of ITIL concepts
• Linux/UNIX