Help Desk Support
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Help Desk Support
Ref No.: 17-08901
Location: New York, New York
Position Type:Direct Placement
Experience Level: 1 Years
Start Date: 06/26/2017
Title: Desktop Support
Duration: Permanent
Location: NYC
Start Date: ASAP

Job Description: Reporting to the Manager – Support Services, the Desktop Support is responsible for the maintenance and administration of the end-user technology environment.

Responsibilities:
  • Manage support requests via the tools provided
  • Provide desktop support services to the employees and constituents for which LCPA's IT department is responsible.
  • With the manager, proactively administer the end-user technology environment using tools such as but not limited to to MS SMU and SMS, ePolicy, McAfee Enterprise, Ghost, Microsoft Office 365, etc.
  • Responsible for all desktop operating system and application revisions/upgrades/implementations.
  • Keep current with emerging technologies and provide suggestions regarding products that may be beneficial
  • Manage projects on an as assigned basis.
  • Backup and disaster recovery experience
  • Troubleshoots system performance issues, develop and implements technical solutions related to applications, hardware, software and other corporate systems
Qualifications:
  • BS in Computer Science or related field of study
  • 1 -3 years supporting a windows desktop environment
  • Excellent hands-on technical and functional knowledge of the desktop as well as the back-end tools to properly provide administration(such as Windows10, full MS Office365 suite, MS)
  • Must have experience in a client facing position as well as working with Enterprise clients VDI and Mobile device management experience Office 2016 for Windows and MAC, latest MAC OS
  • Excellent project and time management skills is a must
  • Excellent verbal and written communication skills
  • Demonstrated ability to multi-task and work well under pressure
  • Any HTML knowledge or experience would be a plus
  • Manage projects on an as assigned basis
  • Troubleshoots system performance issues, develop and implements technical solutions related to applications, hardware, software and other corporate systems
If interested or qualified please send your most up to date resume to gabriel/paulino@mondo.com for further consideration.

Thanks,
Gabe