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Business Systems Analyst
Ref No.: 17-08857
Location: Atlanta, Georgia
Position Type:Direct Placement
Start Date: 09/20/2017
Our client in Midtown Atlanta is currently hiring for a FULL TIME Business System Analyst!!!

Position Summary

The Business Systems Analyst provides cost effective business systems and digital applications analysis in support of the development and implementation of digital initiatives. Includes evaluation, analysis, documentation of requirements, translation into proper digital & system requirement specifications and configuration. Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business systems, digital applications and industry requirements. Operates as a digital excellence liaison between technical personnel and the appropriate end-user department. Evaluates and translates digital end user needs and problems to technical associates and/or vendors where appropriate. Understands the business implications of digital solutions, and assists in defining and documenting the solutions to support any future business needs. Teaches and trains users on new digital & IT tools, applications, systems and enhancements using all appropriate communication tools as well as providing support for existing system.

Principle Accountabilities
  • Works on multiple projects simultaneously involving implementation, enhancement and support for digital platforms such as SiteCore (CMS), ecommerce, ADAM Product Information Management (PIM) and ADAM digital asset management (DAM) systems in a global environment.
  • Works on the enterprise integrations of digital platforms with SalesForce (CRM), SAP (ERP) & supporting systems.
  • Works with business users to capture requirements, create project specifications, define UAT scenarios, aligns with the most suitable digital solutions, verifies if system meets business requirements, reviews test plans, performs UAT and assists end user in UAT.
  • Owns the digital platforms and provides support and training to business users
  • Conducts business process analyses, needs assessment, gaps assessment and preliminary cost/benefits analyses to align digital initiatives with business needs.
  • Collaborate with cross-functional team members, internal customers, external customers, vendors and end users to deliver assigned tasks on time and within budget.
  • Promote, gather, audit, measure and monitor KPIs for mobility, social media, ecommerce and customer engagement periodically.
  • Create all project deliverables and ensure that these are delivered with high quality and within the project plan timelines.
  • Identifies roadblocks to task completion and effectively brings them to management for resolution.
  • Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
  • Tracks, maintains and produces regular and ad hoc reports.

Knowledge, Skills & Abilities
  • Experience working with Sitecore (preferred) or similar CMS
  • Experience with analyzing, building, implementing, training and supporting digital platforms/applications as a business system analyst for a global multinational organization.
  • Experience creating value stream, process flow, user experience and customer journey maps.
  • Able to effectively utilize MS Power Point, MS Visio, MS Office productivity tools and business collaboration tools.
  • Experience working on digital innovation, creative / Ux and digital/commercial programs
  • Working knowledge or familiarity with ADAM, Hybris or similar PIM
  • Working knowledge or familiarity with ADAM, Chuckwalla or similar DAM
  • Strong understanding of IT application development, methodologies, project management, system architecture and analytical/problem solving skills.
  • Clear understanding of web technologies, ecommerce, social media and digital advertising techniques
  • Experience with SEO/SEM, Web Analytics, User/Customer Experience, and web monitoring tools
  • Working knowledge or familiarity with implementations or similar CRM tools
  • Experience with roll-out of IT, Web and Mobile applications
  • Ability to manage relationships with internal customers, external customers and external services critical to the project delivery
  • Strong planning/organizational and communication skills. Tenacity and strong, positive attitude
  • Demonstrates effective teamwork, ability to work within deadlines
  • Creative problem solver & strong analytical and organizational skills
  • Technical and hands-on experience with the analysis, implementation and ongoing support of digital projects related to web, social media, ecommerce, BI and analytics is a plus.

Problem Solving:
  • Applies research, gathering, analytical and interpretation skills to problems of diverse scope.
  • Develops solutions to a variety of problems of moderate complexity.
  • Screens, evaluates, reconciles, reports and resolves data integrity issues.
  • Interprets generally defined practices and methods.
  • Recognizes and acts on inconsistencies in data or results and escalates problems.
  • Identifies issues beyond stated situation.
  • Involved with local or business specific engagement initiatives in support of broader programs.
  • Works under general direction.
  • Work is guided by objectives of the area or assignment.
  • Refers to established policies and precedents as needed.
  • Applies discretion and independent judgment to identify when deviation from standard practice is required without prior approval.
  • May set project timeframes and priorities based on project objectives and ongoing assignments.
  • Contributes to own team/closely related teams through quality and accuracy of own output.
  • Contributes to area by ensuring quality of output.
  • Contributes to the completion of milestones associated with specific projects or activities within own area.
  • Establishes working relationships with others outside area of expertise.
  • Applies knowledge and understanding of customer needs and other internal/external contacts.

Additional Skills:
Knowledge of system development methodology, project management, system architecture and analytical/problem solving skills.

Education & Experience:
  • Bachelor's or Master's degree in Computer Sciences or related fields
  • 6-8 years of relevant experience or equivalent combination of education and work experience.
  • IIBA and/or PMI-PBA, or similar certification preferred