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Operations Manager
Ref No.: 17-08466
Location: Towson, Maryland
Position Type:Contract
Start Date: 09/12/2017
My direct client in Baltimore, MD is seeking FULLY REMOTE a highly motivated Customer Service/Sales Operations Manager.

Location: REMOTE
Duration: 4+ Month Full Time contract 
Salary: DOE
Start Date: 2-3 weeks

Job Summary
The Operations Manager is the strategic and day-to-day owner of operations processes, advisor management, and customer service management for a groundbreaking mobile application that is being launched by My Client. The Operations Manager will be on the front end of business driving major components such as development, launch, and growth. 
  • Recruit, train & manage advisors, including developing training curriculum and materials
  • Own the day-to-day management of the advice service & advisor community
  • Manage the Operations Administrator Portal & reporting (from testing phase through launch)
  • Report out to team on performance metrics
  • Manage customer service for users & advisors
  • Manage advisor effectiveness and ensure top quality service to home owners
  • Manage advisor scheduling, hours, availability
  • Manage advisor coverage across the country and ensure that there is sufficient staffing in key regions
  • 3-5 years of experience in the general field
  • Customer service experience preferred, project management and/or recruiting is a plus
  • 4-year Bachelor's degree in business or related field
  • Demonstrated success in problem solving - must be creative, innovative, resourceful, flexible, high-quality oriented
  • Knowledge of Stanley Black & Decker products, brands, home repair & improvement knowledge is a plus
  • Proven ability to balance consumer experience and business goals with a strong understanding of mobile technology, vendors, and IT capabilities
  • Proven ability to work in highly ambiguous environment
  • Experience in operations or general management with ability to define operational processes.  
  • Any work done with Mobile APPS is a HUGE PLUS 

If you are interested and qualified, please send your resume to Jack Merrifield at