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IT Support Specialist
Ref No.: 17-08021
Location: Ivyland, Pennsylvania
Position Type:Contract
Start Date: 10/17/2016
Title: IT Support Specialist
Location: Fort Washington, PA
Duration: 3+ month contract
Start: ASAP

Key Objectives:
• Respond to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Follow standard help desk procedures
• Escalate issues to appropriate resource as needed
• Identify, prioritize and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Installation and support of new equipment, including laptops, desktops, tablets, iPads, Avaya phones and cellphones.
• Support network printers and other computer hardware as needed
• Provide support to Microsoft OS 7/8 and Office 2010/2013 Suite
• Assist in procurement of new hardware and software
• Provide cellphone and telephony support to end-uses
• Support and lead small and large IT projects

Job Holder Specification:
• College education and/or necessary technical degree
• 5+ years' experience working in helpdesk or desktop support environment
• Desire to work hard, be challenged and strive for professional growth and development

• Experience working in a Windows network environment
• Ability to support desktops/laptops/tablets running Windows XP/7/8
• Microsoft Office Suite 2010/2013 knowledge and experience
• Administrative experience in Active Directory, Exchange
• Solid understanding of LAN/WAN Networking principles
• Knowledge and experience configuring and supporting printers
• Excellent oral and written communication skills
• Customer service orientation
• Problem-solving and analytics skills
• Hunger and drive for knowledge and professional growth
• Ability to learn at an accelerated pace

Preferred experience:
• Previous helpdesk or desktop support experience
• Avaya Telephony knowledge a plus
• Experience supporting Call Center environment a plus
• Microsoft or Comptia certifications a plus

If qualified and interested, please send your most current resume as a word document to Ben Caplan at along with a good time and number to reach you to discuss the opportunity.
I look forward to speaking with you!