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Operations Coordinator
Ref No.: 17-07868
Location: New York, New York
Position Type:Direct Placement
Start Date: 08/25/2017
Learning and Development, Certification Operations Coordinator

Location: NYC
Duration: Contract to Hire
Salary: Competitive
Industry: Advertising
Our direct client is looking to bring on a Certification Operations Coordinator in a permanent position.

Customer Service:
  • Act as customer service lead by managing emails and calls from individuals and leads at member organizations
  • Develop and maintain good customer relationships and building credibility and trust while maintaining positive working relationships with clients and client teams
  • Provide consistent and effective communications with clients and client teams while supporting the integrity and success of certification program delivery
  • Assist with the development of customer service protocols for certification programs
  • Identify a means to collect customer feedback and record incoming client issues 
  • Develop an understanding of clients and industry in order to contribute new ideas to add value and support client growth
  • Troubleshoot application and testing questions and issues
  • Review and approve incoming certification applications
  • Collaborate with internal stakeholders to document and implement solutions that drive continual process improvements (updated processes, defining automation opportunities, improving measures and accountability)
  • Manage relationship with third party mailing vendor 
  • Monitor events for certification opportunities and maintain events in Salesforce
  • Keep candidate records up to date in CRM by tracking application process
  • Analyze reporting on programs to management and strategize on the areas of program expansion using Excel
  • Develop marketing campaigns centered on recertification of program audience based on current data points
Desired skills and experience include:
  • Ability to clearly communicate thoughts and ideas in both oral and written formats.
  • Self-motivated and ability to prioritize and handle tasks with some supervision or questions in a fast paced environment.
  • Excellent interpersonal skills
  • People-oriented
  • Preferred: Minimum of 2 years of experience in a role with customer service Showcases strong organizational skills and an ability to multi-task
  • Ability to work in a team environment
  • Moderate experience in Microsoft Word, Excel, and Outlook
  • Preferred: Strong project management skills, including project planning, communication, status and issue tracking, and delivery of on-time results
  • Preferred: Experience in Salesforce
Ideal candidate is a self-starter, confident, energetic, positive, focused, dependable, proactive, independent, resourceful, creative, team player and possesses a "can do” attitude.
If interested and qualified please send updated resume to for consideration.