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Certification Operations Coordinator
Ref No.: 17-07857
Location: New York, New York
Position Type:Direct Placement
Start Date: 08/25/2017
Learning and Development, Certification Operations Coordinator

Location: NYC
Duration: Contract to Hire
Rate: Competitive
Start: ASAP


The Learning and Development Certification Operations Coordinator is crucial to the continued success of the Digital Media Certification programs. You will oversee aspects of the certification operations process, while acting as the lead on customer service. You will work directly with membership to provide context behind the performance of their certified teams. The development of strong recertification efforts will be an ongoing task that you will spearhead.

Responsibilities

Customer Service:
  • Act as customer service lead by managing emails and calls from individuals and leads at member organizations
  • Develop and maintain good customer relationships and building credibility and trust while maintaining positive working relationships with clients and client teams
  • Provide consistent and effective communications with clients and client teams while supporting the integrity and success of certification program delivery
  • Assist with the development of customer service protocols for certification programs
Operations:
  • Troubleshoot application and testing questions and issues
  • Review and approve incoming certification applications
  • Collaborate with internal stakeholders to document and implement solutions that drive continual process improvements
  • Monitor events for certification opportunities and maintain events in Salesforce
  • Keep candidate records up to date in CRM by tracking application process
Analysis:
  • Analyze reporting on Recertification programs to management and strategize on the areas of program expansion using Excel
  • Develop marketing campaigns centered on recertification of program audience based on current data points
Desired skills and experience include:
  • Preferred: Minimum of 2 years of experience in a role with customer service Showcases strong organizational skills and an ability to multi-task
  • Preferred: Strong project management skills, including project planning, communication, status and issue tracking, and delivery of on-time results
  • Preferred: Experience in Salesforce