Ref No.: 17-07744
Location: Brooklyn, New York
Position Type:Right to Hire
Start Date: 08/21/2017
Title: Helpdesk
Location: Brooklyn, NY
Duration: 3-6 Month (Contract to Hire)
Rate: DOE


POSITION SUMMARY:
This position reports to the Help Desk Supervisor and IT Infrastructure Manager. The primary responsibility of the Desktop Support Analyst is to provide (Company)-wide end-user hardware, operating system, and application support in a Windows Active Directory environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Provide high quality support services to the end user community including prioritizing mission critical and non-mission critical issues.
  • Install, configure and troubleshoot hardware, software and configuration issues related to desktop and laptop operating systems, wireless and wired networking, applications, printers and peripherals.
  • Track and manage Enterprise licensing portals.
  • Create and deploy workstation images from scratch.
  • Resolve end user issues related to desktop and laptop operating systems.
  • Document and track work orders in the Help Desk ticketing system to assure quality service.
  • Track and trend common problems and identify and implement methods for improvement.
  • Create and maintain documentation that assists end users resolve common help requests issues.
  • Provide primary Help Desk phone and email coverage.
  • Provide end user support for business applications including Office, Office 365, and G Suite.
  • Able to work flexible hours, on call, holidays, weekends and occasionally extended hours
  • Follow all (Company) safety regulations
  • Other duties as assigned

QUALIFICATIONS:
  • Associates degree or equivalent from an accredited college and three (3) years demonstrated success in providing end-user support in an enterprise level environment; or equivalent combination of education and experience.
  • Microsoft Certified Solutions Associate: Windows 10
  • Microsoft Office Specialist Expert
  • Outstanding customer service skills
  • Ability to interact with all levels of staff including senior management
  • Proven success troubleshooting and resolving hardware, software, and end-user issues in a timely and satisfactory manner
  • Demonstrated skills supporting Windows 7 clients in an AD domain environment
  • Demonstrated skills supporting the Google Suite of apps, MS Office and other desktop software and tools. (e.g., Adobe Suite, Antivirus, Spyware, etc.)
  • Demonstrated skills supporting PC desktop and laptop hardware, including using Remote Desktop
  • Experience troubleshooting and supporting POS systems a plus
  • Practical knowledge of MS Active Directory, Windows Server 2012 and Exchange 2013
  • Practical knowledge of TCP/IP, DNS and Internetworking Technology, including Wireless technology
  • Able to work independently AND as part of a team
  • Strong organizational and time management skills
  • Strong attention to detail

If interested and qualified please send an updated resume to albert.yoon@mondo.com . Thanks!