Business Analyst
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Business Analyst
Ref No.: 17-07693
Location: Baltimore, Maryland
Position Type:Direct Placement
Start Date: 08/22/2017
Our client in Baltimore, MD is currenlty hiring for a FT Business Analyst!

Candidate must be a US Citizen / Green Card Holder!!!


Responsibilities:

As Business Analyst:
  • Write business requirements for development projects.
  • Communicate requirements to the development team.
  • Act as the mediator between the client or requestor and the development team to resolve any issues.
  • Write and distribute release notes and product documentation.
As Support:
  • Ensure that all support tickets are responded to within the SLA timeframe.
  • Ensure that all support tickets are answered to the customers' satisfaction.
  • Participate in a rotating on-call schedule (24/7 for two weeks at a time).
Internal Support:
  • Take part in the development of monitors and other preventative measures for our servers and applications.
  • Educate yourself to become proficient in your responsibilities.
QA Testing (as needed):
  • Perform testing of new functionality.
  • Perform regression testing.
  • Perform load testing.
  • Maintain testing environments.
  • Maintain a repository of all test cases and test data.
Other duties, as assigned, such as:
  • Provide management with ideas to improve our systems.
  • Identify bugs.
  • Suggest new features/enhancements.
  • Educate yourself to become proficient in your responsibilities.
Qualifications
  • Experience with MySQL and MS SQL Server.
  • Intermediate proficiency in writing SQL queries.
  • Working knowledge of RESTful services.
  • Previous experience in a support role.
  • Detail-oriented.
  • Strong analytical skills.
  • Highly organized.
  • Possesses excellent time management skills.
  • Excellent verbal and written communication with a passion for customer service.
  • Excellent prioritization and organization skills.
  • Ability to assess a task, sometimes without perfect or complete information.
  • Possesses general business acumen.
  • Solid understanding of the Agile software development life cycle.
  • Skilled in technical writing.