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Salesforce Manager
Ref No.: 17-07630
Location: Columbia, Maryland
Position Type:Direct Placement
Start Date: 08/21/2017
My direct client in Columbia, MD is hiring a Salesforce Manager to join their team on a full-time, permanent basis!

Job Title:
Salesforce Manager
Job Type: Permanent (FTE)
Salary: Dependent on experience
Industry: Healthcare 

Interview Process: Phone interviews this Wednesday (8/23) followed by one final Face-to-Face interview.
Start Date: ASAP

Job Summary
  • Responsible for the overall strategy, management and integration of the CRM platform. 
  • Partners with key stakeholders throughout the organization to implement patient, donor and physician relationship management journeys to help maximize engagement and drive revenue growth.
  • Hands on technologist with experience designing, building and optimizing first-class relationship management tools for enterprise organizations.
  • Responsible for translating business needs into measurable technical solutions and developing and supporting those solutions on the CRM platform.
  • Responsible for developing a five year strategic PRM roadmap in partnership with various analytics, marketing, operations and technology partners and will take ownership of the execution and implementation of those strategies within the CRM platform.
  • EDUCATION: Bachelors degree or an equivalent combination of education and experience.
  • EXPERIENCE: 7 years of experience designing, building and optimizing enterprise scale relationship management systems and 3 years of CRM product management experience.
  • LICENSE/CERT/REG: CRM Administrator certification preferred and Developer certification preferred.
Necessary Skills
  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
  • Demonstrable business process knowledge of Sales, Professional Services, Customer service and Marketing. Data-driven thinker with excellent analysis and problem-solving skills.
  • Thorough understanding of web services, data modeling, and enterprise application integration concepts, with the ability to develop and implement processes and methodologies to drive efficiency and productivity within the organization.
  • Exceptional project management and verbal and written communication skills with the ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Primary Duties and Responsibilities Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards.
  • Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
  • Develops and introduces automated, efficient or innovative functionality and processes to help maximize profitability and return on investment.
  • Develops and maintains best practices in relationship management and provide training as needed to key digital partners and team members.
  • Drives revenue growth through digital in support of organizational goals and objectives.
  • Establishes and maintains the short and long-term vision and roadmap for PRM and other relationship management strategies.
  • Identifies gaps in tools that support key patient, donor and physician-facing activities and determine how CRM can deliver improved solutions.
  • Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
  • Partners with marketing, philanthropy, operations and other key stakeholders to implement their patient, physician and donor relationship management strategies within the CRM platform.
  • Performs other duties as assigned.
  • Provides regular reporting and communication to ensure leadership and CRM users are appraised of project priorities and progress against goals.
  • Remains abreast of new features and technologies related to CRM and identifies new opportunities to leverage the platform to support key projects and initiatives.
  • Works with internal customers, consultants, IT team and other stakeholders to translate business needs and requirements into actionable project plans.