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Technical Support
Ref No.: 17-07080
Location: Berwin, Pennsylvania
Position Type:Direct Placement
Start Date: 08/04/2017
Title: Technical Support – L1 / L2
Location: Berwin, PA
Duration: Permament/Fulltime
Start: ASAP
Rate: Competitive
Process: F2F, Decision

***First come, first serve basis ***

Mandatory Minimum Requirements:
  • 1 years of IT consulting services – Remote and On-site Capacity
  • Windows 7, 8 & 10 Operating Systems & Desktop Administration
  • Working knowledge of Active Directory principles and management
  • Client Side Mobile Device troubleshooting and MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP
  • MFA and Application Troubleshooting experience
  • Server and Desktop Hardware Troubleshooting
  • Third Party Vendor & RMA Assistance: Client, Dell, Cisco
Preferred Experience:
  • BS Degree in CS, IS or similar.
  • Windows Server 2003 / 2008 / 2012 Active Directory, DNS, DHCP, GPO, GPP, Client – Configuration and Management
  • Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations
  • Citrix Xenapp / XenDesktop * VMware View Administration
  • Financial systems experience: Bloomberg / Sage / Quickbooks / OMS Systems
  • Vmware Vsphere, VCenter & HyperV Experience
  • Public and Private Cloud (Azure, AWS, Softlayer, Tierpoint, Peak10
  • Backup Solutions: Evault, Barracuda Commvault, Azure
  • Hosted Mail Filter Solutions: Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control / Change Management Process
  • Service Now Experience or other Ticketing Systems
Desired Technologies Exposure:
  • Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
  • Cisco Unified Communication
  • Routers and Switches – Access and Basic Troubleshooting
If interested, please send over an updated resume in to vanessa.perez@mondo.com

Best,
Vanessa Perez