Ref No.: 17-06919
Location: King of Prussia, Pennsylvania
Position Type:Direct Placement
Start Date: 07/17/2017
Title: CRM Admin
Location: King of Prussia, PA
Length: Permanent
Rate: DOE
Start: ASAP

Mandatory Skills:


• Familiarity with CRM or database systems, preferably Dynamics 365 or prior versions.
• Working knowledge of supporting relevant technologies (Office365, SAP, and Web forms)
• Ability to generates creative solutions and use feedback to modify designs;
• Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; works well in group problem solving situations
• Ability to respond promptly to customer needs and solicits customer feedback to improve service
• Writes clearly and informatively and presents numerical data effectively
• Understands business implications of decisions
• Reacts well under pressure and accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness, monitors own work to ensure quality. Day to Day demands (OT Determination)
• Troubleshoot, analyze, correct and prevent recurrence of issues related to CRM system. Communicates status of issues and high-priority cases to users and management as needed.
• Create and provide various business analytic reports for Sales, Marketing and other departments as assigned.
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM, ultimately working to improve sales and marketing efforts.
• Promote the proper and effective utilization of the CRM application by coordinating training and working with end users to support company operations.
• Work as operational system administrator for CRM; including maintenance, enhancements, policing of data, and research.
• Participate or lead the delivery of environment and integration point changes in collaboration with business analysts, vendors, and users.

If interested and able to interview, please reply back with your most updated resume to Jonathan at jonathan.abel@mondo.com