Previous Job
Helpdesk Support
Ref No.: 17-06794
Location: Greenwich, Connecticut
Position Type:Contract
Start Date: 07/28/2017
Title: Helpdesk Support
Location: Greenwich, CT
Duration: 2+ Month Contract
Process: One Step Phone Interview
Start: ASAP (8/1/17)

**Must be available to phone interview today between 4-5PM**

Mandatory Minimum Requirements:
  • 1 year of IT consulting services – Remote and On-site Capacity
  • Windows 7, 8 & 10 Operating Systems & Desktop Administration
  • Microsoft 2010 / 2013 / 2016 Office Suite Applications
  • Working knowledge of Active Directory principles and management
  • Client Side Mobile Device troubleshooting and MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMware & RDP
  • MFA and Application Troubleshooting experience
  • Networked and Local Printer set up and troubleshooting
  • Software as a Service technical coordination experience
  • Server and Desktop Hardware Troubleshooting
  • Third Party Vendor & RMA Assistance: Client, Dell, Cisco
  • Proficiency with clear and effective professional communication both written and verbal
  • Understanding of basic networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS)
Preferred Experience:
  • BS Degree in CS, IS or similar.
  • Microsoft Exchange Server 2010/2013/2016 and Office 365 Migrations
  • Citrix Xenapp / XenDesktop * VMware View Administration
  • Financial systems experience: Bloomberg / Sage / Quickbooks / OMS Systems
  • Hosted Mail Filter Solutions: Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control / Change Management Process
  • Service Now Experience or other Ticketing Systems
Desired Technologies Exposure:
  • Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
  • Wireless Networking
  • Document Management Systems (iManage, Sharepoint)
  • Basic understanding of ITIL concepts
If you're interested and qualified, please send your updated resume to

Thanks, and I look forward to speaking with you!