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Salesforce Admin
Ref No.: 17-06388
Location: Salem, New Hampshire
Position Type:Contract
Start Date: 07/17/2017
Title: Salesforce Admin
Location: Salem, NH
Length: 3+ Months
Rate: DOE
Start: ASAP

Responsibilities:
  • Be a go-to person for the Salesforce platform
  • Provide global day-to-day end-user support (including system configuration, reporting/dashboards, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com.
  • Create and manage custom objects, fields, formulas, validation rules, custom workflow, lead routing rules and approval processes
  • Work closely with business partners to understand business requirements
  • Work closely with various teams (IT, Sales, Service) to define and implement elegant, scalable and sustainable technical solutions using the Salesforce technologies
  • Work with development team to design and implement innovative solutions with a focus on adhering to standards, best practices and code quality techniques
  • Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange
  • Stay current on Salesforce integration tools and best practices
  • Partner with other business and technical teams to understand business needs and translate them into capability/platform roadmaps and work toward realizing the roadmaps.
  • Provide production support for assigned applications. Meet published SLAs for incidents and problems.
  • Provide support for application deployment activities.
  • Help with triaging and fixing defects for the planned releases and production
  • Assist with Salesforce platform management tasks such as app evaluations, profiles/org hierarchy design, integration with other systems, capacity planning, defining SLA measurements, etc.
  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform.
  • Prioritize, plan, and execute special projects as needed – including reporting, data clean-up, SFDC modifications, managing and setting up users, profiles, roles/hierarchy, security settings, object customization, fields, record types, page layouts, validations, etc.
  • Create and maintain documentation on processes, policies, configurations, controls, and training materials as the platform evolves.
Qualifications
  • 4 - 6 years' experience in Salesforce configuration and implementing CRM systems
  • Experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
  • Proven understanding of the Salesforce product suite, including Sales, Service, and Community, as well as the Force.com Platform
  • Extensive experience with Salesforce configuration, including workflows, validation rules, data mapping, object modeling, page layout design, and security controls
  • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
  • Must have excellent oral and written communication, negotiation, decision making, and problem solving skills
  • Ability to multi-task and work creatively in a fast-paced environment.
  • SFDC Admin Certification Required

Preferred
  • Experience with Marketo or a similar marketing automation software
  • SFDC Developer & Advanced Admin Certifications preferred
  • Preferred understanding of programming logic and constructs, specifically in Salesforce, Force.com, Apex Code, Visualforce, SOQL, triggers and their use in software development
If available to interview this week, please reply back with your most updated resume!

Loreen