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Level II Support
Ref No.: 17-06353
Location: New York, New York
Position Type:Direct Placement
Start Date: 06/15/2017
Desktop Support Level II

Duration: Permanent
Location: NYC
Start Date: ASAP
Interview Process: Face to Face Interview

Job Description:


Reporting to the Manager – Support Services, the Desktop Support is responsible for the maintenance and administration of the end-user technology environment.
Responsibilities:
  • Manage support requests via the tools provided
  • Provide desktop support services to the employees and constituents for which LCPA's IT department is responsible.
  • With the manager, proactively administer the end-user technology environment using tools such as but limited to MS SMU and SMS, ePolicy, McAfee Enterprise, Ghost, Microsoft Office 365, etc.
  • Responsible for all desktop operating system and application revisions/upgrades/implementations.
  • Keep current with emerging technologies and provide suggestions regarding products that may be beneficial to Lincoln Center.
  • Manage projects on an as assigned basis.
  • Backup and disaster recovery experience
  • Troubleshoots system performance issues, develop and implements technical solutions related to applications, hardware, software and other corporate systems
Qualifications:
  • BS in Computer Science or related field of study
  • 1 -3 years supporting a windows desktop environment
  • Excellent hands-on technical and functional knowledge of the desktop as well as the back-end tools to properly provide administration such as Windows10, full MS Office365 suite, MS
  • Experience in a client facing position as well as working with Enterprise clients
  • VDI and Mobile device management experience
  • Office 2016 for Windows and MAC, latest MAC OS
  • Excellent project and time management skills is a must
  • Excellent verbal and written communication skills
  • Demonstrated ability to multi-task and work well under pressure
  • Any HTML knowledge or experience would be a plus
  • Manage projects on an as assigned basis.
  • Troubleshoots system performance issues, develop and implements technical solutions related to applications, hardware, software and other corporate systems

If interested and qualified, send word version of resume to max.moskowitz@mondo.com