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Program Manager (Enterprise Service Management)
Ref No.: 17-06212
Location: Waukegan, Illinois
Position Type:Contract
Start Date: 07/12/2017

Title: Program Manager
Location: Waukegan, IL
Duration: 6+ Month Contract
Rate: Open DOE
Start: 8/14 (If not sooner)

  • Manage the Project Portfolio Management function
  • Lead Project Governance for all SM projects
  • Ensure successfully adherence to SDLC methodologies and project stage gates
  • Lead the "Initiation/Planning” gates for all initiatives to ensure successfully scoping, structure and resources are in place prior to moving into Project Execution Phases
  • Partner with PMO to ensure PM's are transitioned into the Execution phase and adhere to Stage Gate methodologies
  • Coordinate weekly Status Update for all projects being governed under the Portfolio
  • Produce & Lead the monthly status reporting - Program /Portfolio Dashboard
  • Coordinate resource forecasting and capacity planning
  • Drive the overall "demand” function for all incoming needs associated with ServieNow platform.
  • Targeting proven Program Mgmt. and Project Management Experience – 8-12 years in a large company environment
  • Exposure to ITIL and ITSM
  • Preferred experience in managing project portfolios, program governance, and enterprise reporting
  • Strong collaboration, communication, stakeholder engagement and alignment
  • Demonstrated leadership ability and proven deliver excellence
  • Experience in Microsoft Project
  • PMP certified
  • Proven usage of PM Methodologies – SDLC, Agile, Stage-Gate
  • Must be able to lead resources that you do not have direct authority over
  • Experience with Service Now Platform
  • Experience with BI Solutions (eg QlikView, QlikSense, Cognos)

If interested and well qualified, please send an updated resume to