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Level 3 Support Engineer
Ref No.: 17-05494
Location: Oak Brook, Illinois
Position Type:Direct Placement
Start Date: 06/15/2017
Title: Level 3 Support Engineer
Location: Oak Brook, IL
Type: Direct Hire
Start Date: ASAP

Responsibilities:
  • Recommend, document and implement support processes and tools for 24/7 operations of globally distributed systems
  • Recreate external issues internally and work hand-in-hand with development teams to resolve them
  • Perform hands-on Tier 3 support of complex Linux, Solaris, and Windows systems on all levels of the stack: OS, network, databases, applications, user interfaces
  • Conduct direct interactions with external customers globally and take ownership of overseeing resolution of customer issues
  • Train, mentor and support global Tier 1 and Tier 2 support teams
Requirements:
  • In-depth technical understanding of Linux, Solaris, and/or Windows computing environments and a significant experience supporting them
  • Experience with complex distribution systems
  • Well-versed in different varieties of servers and networks, including HP, Solarflare, and Cisco
  • Track record of successfully designing and implementing support processes
  • Track record of leading, mentoring and training support personnel
  • Passion for and a commitment to customer satisfaction
  • High-level problem-solving abilities
  • Written and verbal communication skills
If interested and available, send an updated resume at your earliest convenience.