Title: Application Support
Duration: 6+ month contract
Location: Mettawa, IL
The open position is for a production support Level 2 Help Desk / Application Support person supporting a Veeva CRM system that is used by field sales reps. The person will work closely with business support teams and various Level III teams.

Key Responsibilities Include:

• Working closely with cross functional IT teams and business support teams to support SFA production related tasks.
• Takes ownership of the issues, drives it to closure and communicate status with the stakeholders.
• Determines approach and solution to problems when production issues arise.
• Applies analytical thinking skills to diagnose and make recommendations on systems.
• Works across Level 1 team, business support team and Level 3 for any Application Support Help desk cases.
• Work towards streamlining the Help desk support process and bring in process improvements.

Qualifications:

• Bachelor's degree or equivalent experience.
• 4 to 7 years' experience in production support

Preferred:

• Preferably 2-4 years of experience working with Salesforce platform. Experience working with Veeva is a plus.

If you are interested and qualified, please respond with an updated resume at your earliest convenience. Thank you!