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Level 2 Help Desk/Application Support
Ref No.: 17-04867
Location: Waukegan, Illinois
Position Type:Contract
Start Date: 06/01/2017
Position: Level 2 Help Desk/Application Support
Location: Mettawa, IL
Contract Length: 6 months
Ideal Start: 6/26
 
Job Description:
The open position is for a production support Level 2 Help Desk / Application Support person supporting a Veeva CRM system that is used by field sales reps. The person will work closely with business support teams and various Level III teams.

Key Responsibilities Include:
  • Working closely with cross functional IT teams and business support teams to support SFA production related tasks.
  • Takes ownership of the issues, drives it to closure and communicate status with the stakeholders.
  • Determines approach and solution to problems when production issues arise.
  • Applies analytical thinking skills to diagnose and make recommendations on systems.
  • Works across Level 1 team, business support team and Level 3 for any Application Support Help desk cases.
  • Work towards streamlining the Help desk support process and bring in process improvements.
Qualifications:
  • Bachelor's degree or equivalent experience.
  • 4 to 7 years' experience in production support
Preferred:
  • Preferably 2-4 years of experience working with Salesforce platform. Experience working with Veeva is a plus.
  • Strong analytical skills, should be process oriented and be able to work across cross functional team.
  • Excellent written and verbal communication skills.
  • Ability to work in a team environment and be able to prioritize the tasks.
Significant Work Activities and Conditions
· Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)​

If you are interested and qualified, please send your update resume to steve.hopkins@mondo.com. Thanks!