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Customer Support Representative II
Ref No.: 18-01350
Location: Milan, Illinois
We have a Contract role for a Customer Support Representative with our client in Milan, IL. Please let me know if you or any of your friends would be interested in this position.

The details of the position are:
Customer Support Representative
Role:
  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)
Responsibilities:
  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers, dealers, and client personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of client products/services/programs through special program offerings, special mailings and pro-active user contact.
  • Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
  • Assist customers and dealers (Phone, Email & Chat) with the setup, operation and troubleshooting of GPS enabled precision farming equipment, software and web and mobile applications using both internal and external resources *Utilize a Customer Case Management System to document each interaction for quality/training/record keeping purposes. Our support technicians utilize a dual monitor set up for ease of accessing multiple programs quickly.
Requirements:
  • High volume call center taking inbound calls, able to work in a very fast paced environment, knowledge of Microsoft office, tracking and tracing of parcels, team player.
If interested in this opportunity, please email your resume at jobs@generistek.com. Also, you can call us at # 630-576-1926.

About Generis Tek:
Generis Tek is a boutique IT/Professional staffing based in Chicagoland. We offer both Contingent Labor & Permanent placement services to several Fortune 500 clients Nationwide.
Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client’s most trusted business partner.