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IT Ops Support Engineer
Ref No.: 18-00768
Location: Dearborn, Michigan
Job Description:
  • Takes ownership of customer issues reported and see problems through to resolution
  • Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
  • Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provides prompt and accurate feedback to customers
  • Ensures proper recording and closure of all issues o Prepares accurate and timely reports
  • Documents knowledge in the form of knowledge base tech notes and articles
  • Associate or bachelor's degree in information technology, Computer Science or equivalent
  • 2 years of Big Data Experience with Cloudera CDH or similar

V2Soft ( is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

V2Soft Offers market-competitive wages and excellent benefits.
  • Medical, Dental and Vision benefits, which start immediately upon hire.        
  • 401K Retirement Savings Plan
  • 10 Paid Holidays
  • 10 Paid Vacation Days annually 
  • Flexible spending (available)
  • Long-term and Short-term disability insurance (available)
  • Life and AD&D insurance (available)
V2Soft is an Equal Opportunity Employer ( EOE).