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Salesforce/Sharepoint Admin
Ref No.: 17-00607
Location: Hartford, Connecticut
Position Type:Direct Placement
Start Date: 09/25/2017
Sr. Systems Analyst

SUMMARY: Provides second and third level support for the applications. Plans, coordinates and tests changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.

  • Responsible for the functionality and integrity of the banking systems. This requires frequent work with internal infrastructure and the vendor.
  • Defines application problem by conferring with Bank's lines of business
  • Evaluates process and procedures in regards to bank applications
  • Controls banking applications by preparing and evaluating planned changes to the system, via the change control process
  • Responsible for proper testing of changes and system enhancements
  • Ensures operation by training internal client personnel, providing support
  • Plays integral role in upgrades, enhancements or integrations with the banking systems
  • Provides reporting and metrics in a timely manner
  • Accountable for working with the vendor to maintain a highly available application
  • Acts in project coordinator role for small initiatives within the application development team
  • Adheres to the United Bank SDLC program and procedures
  • Resolves incidents and issues in a timely manner
  • Researches and evaluates alternative solutions and recommends the most efficient and cost effective solutions
  • Responsible for reviewing peer work for errors, acting in a QC function
Required knowledge and skills
All employees are subject to the requirements of the United Bank BSA Program. An employee's role with United Bank determines which parts of the program apply. However, all employees are responsible for reporting suspicious activity identified in the course of their work, and all employees are responsible for the timely completion of mandatory compliance training assigned, such as BSA and OFAC.

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The above duties may not be all-inclusive. The incumbent may be asked or required to perform other work as time and abilities allow.

Judgment: Work is performed under the general supervision of the Application Development Manager and in accordance with the operational requirements of the Bank and with related compliance issues, requiring considerable judgment, initiative and technical skill in directing and participating in technological functions of the Bank and in assessing the effectiveness of a variety of applications. Additionally, judgement is required in overseeing and participating in assigned duties and in providing assistance to subordinates in managing various application development functions.

Complexity: Work involves a variety of application systems, network and information technology responsibilities, including determining, developing, monitoring, and evaluating systems and procedures to meet the Bank's requirements and to ensure support to other departments and service to customers. This work requires that the incumbent interpret and adhere to Information Security Policies, Bank policies, FFIEC and GLBA, and be alert to regulatory and compliance issues and their application in IT functions.

Impact of Errors: Errors of judgment and technical knowledge and expertise may be difficult to detect and may result in significant expense and damage to the Bank due to inadequate supervision, failure to apply appropriate compliance measures, all of which could have an adverse effect on the Bank's business applications, reputation, internal and external support.

Interpersonal Relationships: Work involves frequent contacts with all levels of business unit personnel, potential and existing vendors, staff and senior management within the Bank, as well as regulators and auditors requiring initiative, diplomacy, discretion and persuasiveness in a professional environment. Excellent listening and communication skills.

Supervisory Responsibilities: No Supervisory Responsibilities.

Required Qualifications of the Position:

Bachelor's degree in Computer Science or a related discipline and at least seven years' experience in systems analysis or Banking, or an equivalent combination of education and work experience.

  • 7+ years of experience in banking application administration.
  • Customer service or end-user support
  • Coordinated small or moderately complex projects
  • SDLC experience (waterfall or Agile) in building complex technology solutions

Knowledge, Abilities, and Skills:
  • Requires a broad knowledge of the business area functions and systems, and application program development technological alternatives
  • Strong Analytical thinking skills; ability to break down and solve complex problems
  • Ability to work effectively with business and IT management and staff
  • Strong judgement and communication capabilities

Physical Requirements: Mobility to travel to branch locations for training. Ability to stand or sit for extended periods. Ability to communicate clearly and concisely.
Desirable Qualifications for the Position:
  • Prior banking domain experience
  • B.A. in Computer Science or related field
  • Salesforce certification or experience is a huge plus
  • Hands on experience with SharePoint, XML, Web API, HTML and CMS.
  • Experience with Microsoft Windows Operating Systems and MS SQL