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Customer Service Representative
Ref No.: 18-07796
Location: Owings Mills, Maryland
  • Completing intake information for customer and insurance carrier notification of total loss
  • Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
  • Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
  • Faxing any missing documentation to insurance carriers in order to process insurance claims
  • Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
  • Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account

This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
They really only need to be beginner level with Excel for the Total Loss role since it's a call center position.

Ideal candidate should possess:
• Customer Service/Collections Experience
• Escalation/Resolution Experience

• Assertive
• Strong negotiation skills
• Case management experience
• Ability to deliver consistent and extraordinary service
• High attention to detail (high quality and low error rates)
• Ability to work well under pressure/thrives in challenging situations
• Willingness to adapt to a high speed pace
• Problem solver
• Strong work ethic
• Ability to manage average handle time
• Flexibility