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Help Desk Support II
Ref No.: 18-07762
Location: Minneapolis, Minnesota
Job Description:
Job Description
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in
supporting User base by resolving technology issues and assisting in remedying
business process issues, managing the lifecycle of User's hardware & software, and
maintaining inventory. Consult User base on company policies, standards, security
awareness, and business continuity.

. Strong problem solving/analytical/critical thinking skills
. Self-starter with excellent organizational, administrative and interpersonal skills
. Ability to multi-task and work in fast paced environment
. Ability to work independently, with team, and with User base in a professional manner
. Ability to develop good rapport and build strong relationships with User base and teammates
. Ability to present/train User base
. Experience in troubleshooting and critical incident management
. Experience in project and task management
. Experience supporting Windows 7 & 10 O/S and Microsoft applications
. Excellent oral and written, interpersonal, and communication skills
. BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
. Windows 7 and Windows 10
. Microsoft Office 2007 to 365
. Anti-virus/Anti-malware
. Ticketing Systems
. Hardware (Desktops and Laptops)
. Mobile Devices and Applications (smartphone and tablets)
. Remote Desktop
. Backup Solution