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Software Asset Management Consultant
Ref No.: 18-07491
Location: RTP, North Carolina
Role and Responsibilities
Manage the Software Asset Management processes to respond to software publisher audit requests, reduce the cost of software, protect the company from legal, reputational, and financial risks, and to optimize software deployments for the business users.

Lead the analysis, design, or re-design of SAM and compliance processes, software procurement processes, and license management processes (harvesting, deployment, and retiring of licenses)
Create and maintain document repositories for software license contracts and purchases, as well as design and improve the process of capturing new contracts and purchase records
Create compliance reports and analysis to present to license owners and management for renewals, audits, or ad hoc requirements
Design, build, and optimize key data reports that build accurate compliance reporting
Analyze software usage to determine potential efficiencies and cost savings, continuously innovating and improving processes
Develop and maintain working relationships across multiple functions to support software asset management throughout its lifecycle
Develop working relationships with software publishers and vendors to leverage valuable resources, such as free training, usage analysis, new software license schemes and maintenance agreements
Manage the manual creation and modification of IT asset records in the SAM tool and mature the effective use of it
Ensure all changes to agreements and contracts are accurately reflected in the SAM tool
Ensure all purchases are uploaded and updated in the SAM tool
Manage missing hardware assets to maintain an accurate software inventory in the SAM Tool
Make recommendations to the purchase requisition process to accurately record software purchases
Measure improvements to SAM through meaningful metrics, KPIs, and QBRs
Continuously improve and innovate software asset management processes and best practices

Qualifications and Education Requirements
Prior Software Asset Management experience is required
Bachelors in Computer Science, IT, Business Administration, or equivalent experience
Excellent customer service and communication skills
Complete understanding of software lifecycle management
Effective project management and organizational skills
Familiarity with IT terminology, technologies, processes, and management
Excellent ability to work on multiple projects, priorities, and tasks independently
Excited to learn new skills and innovate to further efficiencies
Excellent problem-solving skills
Pleasant personality with the ability to respectfully deal with colleagues at all levels within the company and represent the company externally
Excellent ability to schedule meetings in a global environment being respectful of customer's needs and time zones
Excellent ability to document processes, procedures, definitions, and work-flows

Preferred Skills
Experience with software licensing in general
Experience with Flexera, hardware and software discovery, and software usage data
Solid licensing knowledge in at least one of the larger software publishers, such as Oracle, Microsoft, IBM, Client, or Adobe
Good working knowledge of all major operating systems and hardware platforms
IAITAM Certified Software Asset Manager, or similar, certification
Excellent understanding of ISO 19770 to capitalize on building a strong SAM program
Strong understanding of ITIL