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CW Lease End Services Clerk
Ref No.: 18-07087
Location: Owings Mills, Maryland
Description:
Job details:
• LES – to manage all inbound calls in an attempt to resolve customer's debts and/or concerns.

Ideal candidate should possess:
• Customer Service/Collections Experience, preferably phone
• Escalation/Resolution Experience
• Assertive
• Strong negotiation skills
• Case management experience
• Ability to deliver consistent and extraordinary service
• High attention to detail (high quality and low error rates)
• Ability to work well under pressure/thrives in challenging situations
• Willingness to adapt to a high speed pace
• Problem solver
• Strong work ethic
• Ability to manage average handle time
• Flexibility