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Senior User Experience Researcher/UX researcher
Ref No.: 18-06803
Location: San Jose, California
Job Title: Senior User Experience Researcher / Research Contractor (Design Research + Strategy)

The Design Research & Strategy team is committed to helping our larger teams remain connected to our customers. Part of this commitment is a program that helps us focus on building skills for non-researchers in qualitative online unmoderated studies while supporting client’s ongoing Agile transformation. This DR&S contractor will help assist on the program that enables non-researchers to conduct their own qualitative research.

Primary Job Responsibilities
  • Ensure rigor and methodical approaches via mentoring and guidance
  • Reviewing study plans from program users (designers and content strategists) and offer mentoring to help focus the study for maximum insights
  • Develop and maintain help documents to assist program users.
  • Help program users with analysis and synthesis of data plus guidance on final deliverables for sharing insights
  • Manage all aspects of office hours: host office hours; organize sign-up schedule; answer any questions about office hours; schedule other researchers into office hours to ensure variety of input
  • Should have five years’ experience with research so that skilled guidance can be offered to designers

Job Requirements
  • 5+ years of experience; market research experience
  • Knowledge of a variety of user research methods for evaluating designs and concepts at all stages of development
  • Training in capabilities and limitations of research methods. Practical experience with qualitative research methods that span the product development life cycle from conceptualization to launch
  • Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form
  • Knowledge of user-centered design principles
  • Innovating and demonstrating an ability to think critically and creatively, beyond what is asked for
  • Being highly organized and focused on details and able to act independently
  • Strong oral and written communication skills
  • Motivation and drive to make a difference in the client customer experience, while learning and honing job skills
  • Experience working in the desktop and mobile (native + web) spaces
  • Experience with teaching research skills preferred

Educational requirements:
Bachelor’s degree or Master’s Degree in Design, Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field.
Formal training (course work) in a variety of user experience research methods (such as lab and field research and survey design).

Additional notes:
-This is a heavy research role, it is for 1 year with a possibility of extension.
-FTE Status is not something they are looking at right now, but it could be possible in the future.
-Comfortable with Mac operating system would be beneficial.
-Some Soft Skills required for this position:
• Desire to mentor and teach
• Ability to recognize what improvements can be made &proactive in proposing improvements
• Great attention to detail
• Comfortable setting a quality boundary and helping people reach it.

If candidate gets an on-site interview, there may be a potential planning template exercise to demonstrate attention to detail and how proactive candidate can be.