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Application Performance Management Engineer
Ref No.: 18-06637
Location: Tempe, Arizona
Day to Day Responsibilities of this Position and Description of Project:
Responsible for the administration, support, design, development, modification, testing, adaption, and/or implementation of short- and long-term Application Performance Management (APM) solutions to business and technology needs.
Reviews system requirements and business processes; codes, tests, debugs and implements software solutions. Works independently in a fast paced environment on issues of the highest complexity.

• Manages application availability, performance, and pro-actively find potential problem and room to accelerate.
• Study current DynaTrace platform implementation, find gaps and recommend improvement.
• Works with other teams to integrate application's full infrastructure stack with APM tool to get an end-to-end visibility.
• Collaborate with Business and IT to design and implement performance benchmarks for each application, and report results periodically.
• Develops processes to monitor and alert for critical business transactions and applications to catch an issue before the impact and provide better information to the development team about the defects.
• Participates in the discussion of applications performance and outage incidents to provide solutions.
• Contribute ideas for continually improving application productivity.
• Ensures that system improvements to increase efficiency.
• Ensures that system tests are successfully completed and documented and all problems are resolved.
• Coordinates and communicates applications performance management (APM) activities with key stakeholders.
• Partners with platform services on platform related issues, planning and Disaster Recovery.
• Collaborate with all relevant IT resources to develop preventive measures (Problem Management).
• Influence effective solutions in a matrixed organization.
• Represent the team and effectively communicate with management within the bank on key issues.
• Fill in for peers and manager as required on projects and meetings to represent the team.

Required Knowledge
• Very strong knowledge of Application performance Management (APM) concepts, tools and features.
• Knowledge of technologies in a multi-tiered environment (User Interface, Application, server, Databases, storage and network).
• 7+ years of hands-on experience with any APM tool (like DyanTrace, AppDynamics) – Install, maintain and administration.
• Must have good Splunk experience, knowledge of other monitoring tools are plus.
• 3+ years of experience in supporting APM for large scale applications.
• Knowledge of SDLC, application architecture, deployment, infrastructure and operational issues.
• Must have excellent written and communication skills