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Community Outreach
Ref No.: 18-05789
Location: New York, New York
Duties:
Behance, the leading platform to showcase and Client creative work, is seeking a full-time Community Support Contractor to join our unique team within Client.
As a part of the Client family, we're crafting the future of creative workflow. Our talented team of designers, developers, and community managers work hand-in-hand to create revolutionary products that connect and empower the creative world.
Behance is home to over 10 million members and more than 11 million projects of creative work. The Community team - the "eyes and ears” of the brand - is the front line of communication.
The Community Support Contractor will be working with our Community Support Lead, as well as directly with our international member base to answer questions and help our users feel supported and empowered to use the site. You will also identify problems and ensure all areas of Behance are running smoothly by working with our development team.

We strive to provide the best user experience to our members. Community Support is our most important tool for collecting feedback on how our members use Behance - then using this to improve our products.

Responsibilities:
Working with the Community Support team to provide product support to our community
Balancing a high number of support tickets while prioritizing the most urgent questions
Being a "bug detective,” and identifying what problems need to be escalated for fixing to help Behance run perfectly
Identifying trends in feedback from users and suggesting product improvements
Communicating any customer feedback and/or bugs

Skills:
Requirements:
Kind, helpful, empathetic, and adaptable to an ever changing environment.
Must be able to work full-time (Monday-Friday)
Attention to detail to help identify, troubleshoot, and report bugs.
Strong problem solving skills
Ability to determine customer needs and provide appropriate solutions
Savvy with online and mobile applications.
Understanding of Mac systems, Google Docs.
Fluent English speaking proficiency.
Bonus : Github, Slack, ZenDesk, experience supporting an online community, a current Behance user, a creative professional or interest in the creative community

Preferred experience:
Customer Service: 2 years

Education:
Required: High School Diploma
Preferred: Bachelor's Degree

Languages:
English Read Write Speak

Skills: Required
  • DETAIL-ORIENTED
  • EXCELLENT WRITTEN
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • PROBLEM-SOLVING
  • VERY ORGANIZED
Additional
  • HIGHLY ORGANIZED
  • PHOTOSHOP
  • PREMIERE
  • VIDEO PRODUCTION
  • COLLECTION
  • CONTENT DEVELOPMENT
  • CRM
  • MERCHANDISING
  • METADATA
  • OPERATIONS
  • TRAINING
Minimum Degree Required: Completed High School (Diploma or GED)