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Video Collaboration Engineer
Ref No.: 18-05590
Location: Santa Clara, California
AV & Video Collaboration Engineer

Job Description
This individual will assist the video collaboration team in supporting, evaluating, implementing and Client's global video collaboration environment as well as supporting meetings and events
• Ability to conduct short-and long-term planning to meet current and future collaborative requirements.
• Setup and support internal events and meetings
• Collaborate with other members of the network, voice and video teams to deliver, enhance and support the global video collaboration environment.
• Consult with various business units regarding their video collaboration needs and provide ideas and solutions that further enhance the collaboration culture
• Identify the effectiveness and efficiencies of existing video collaboration systems (Polycom, Cisco etc). Help develop and implement strategies for improving the efficiency, reliability and performance of these systems and/or replace where necessary.
• Contribute to standard operating procedures and diagrams for the video ecosystem. Help establish system administration standards and procedures as it relates to any new deployment or changes to existing infrastructure.
• Manage collaboration/video issues and ensure they are promptly resolved
• Coordinate vendor escalations by acting as a bridge between the vendor's engineering resources and Client.
• Contribute to workflow across change requests, documentation, ticketing, design sessions and meeting participation.
• Ensuring current and accurate documentation of current environment including user facing how to docs and training collateral
• Ensuring a consistent and reliable video collaboration environment, with careful regard to availability, connectivity, performance, and security.
• asset lifecycle management

• At least 5 years in a video conferencing role including meeting and event support
• Experience with video collaboration services and technologies from vendors such as: Polycom, Cisco, Skype, Crestron,WebEx, On24, Arkadin etc.
• Proven technical integration experience within multi-vendor conferencing environments including Skype, WebEx and other cloud and vendor technologies
• Able to work independently, while at the same time demonstrating a collaborative and team work style.
• Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas.
• Great interpersonal skills and passion to build relationships within and across teams. A positive team player with excellent communication skills
• Experience with Polycom private cloud is a plus