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Production Support Specialist
Ref No.: 18-04922
Location: Prussia, Pennsylvania
Job Description:
  • As a Command Center Operator within the Client Operations team, you will be a member of the technical staff responsible for all systems and applications monitoring, troubleshooting, deployment and maintenance activities required to support large scale, high availability, 24x7 production environments.
  • Interface with functional teams throughout the organization, and work closely with Engineering, Operations, Release Management, and Production Support teams
  • Ensure proper Change Management processes and procedures are followed
  • Proactively finds potential site issues and take initiative to address them in a timely fashion in a 24x7 Command Center environment
  • Ensure proper Event Notification and Incident Management procedures are followed, including ticket creation and bridge call facilitation
  • Work with Application Developers to devise robust deployment, operations, monitoring, and reporting Tune application configurations to support optimize performance per developer and engineering recommendations
  • Partner with supervisor on solving problems and leading them to resolution Identify and leverage standards to design project solutions
  • Partner on automation opportunities for repeatable tasks and recommend/implement solutions in collaboration with the appropriate teams
  • Learn to design, code, debug, document, and maintain scripts in bash, perl, python, php, etc.
  • Perform troubleshooting of applications to diagnose problems Other duties as assigned