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IT Solutions Consultant - ServiceNow 
Ref No.: 17-07881
Location: El Dorado Hills or San Francisco, California
RMG Job:YES
Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Cross of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Cross is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Cross of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

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Description
 
As a member of the Service Marketplace (Service now platform), the IT Solutions Consultant will be responsible for managing the Service now applications as an enterprise platform for delivering desired business outcomes. This includes understanding the functionality of technical solutions used to enable business and technology processes. This role is the intersection between Senior ServiceNow developers, IT architects, Security Architects, and Process stakeholders in determining solid business requirements/applications solutions that support end to end business processes. Building and maintaining strong partnerships with business/functional unit and technical stakeholders, drives alignment around release roadmap and solution design of ServiceNow applications. Reports to Sr. Manager of IT Shared Services Automation.

Responsibilities:
Manages product development timelines, SDLC and business implementation deadlines. Manages end-to-end delivery of assigned enhancements, operational enhancements, and third-party integration projects. Serves as subject matter expert for functionality of the technical solution applied against various business processes that can span multiple business units or BSC functions. 
Lead, configure and develop scripting, and implementation of processes and application on the Service now instances.
Close collaboration with IT and Business teams to develop and enhance the IT Service Management and Service now capabilities. 
Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities. 
Assess and implement appropriate tools and processes for development/production environments that drive consistency across development, stage, qa, testing and production environments. 
Keep the currency of the ServiceNow platform to release currency and upgrade in a timely manner with minimal or no disruption.
Review, develop, implement and/or validate development Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports.
Conduct technical preparation and peer review to perform process automation integration as required from service-now to other plugins and 3rd party sources.
Collaborate with Service Marketplace IT shared services automation team to develop and maintain Applications, roadmap, releases, SDLC, and strategic planning and communications as required.
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. 
Integration to third party tools, databases, web services, and odbc/jdbc with service now and integration automation/orchestration
Demonstrate good judgment and pragmatic approach to delivering a solution that optimizes service now platform architecture across company needs, business constraints and technological realities 

 

Qualifications
 

Skills
4+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment. (7,500 employees or larger)
4+ years of experience with application development experience (SDLC, Agile Scrum, etc.)
4+ years experience with JavaScript 
3+ years experience with various web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) or comparable web design.
3+ years experience in developing and using orchestration and automation workflow
2+ years experience in designing and developing SOAP and RESTful web services.
2+ years experience with relational databases such as MS SQL Server, Oracle
Possess an in-depth working knowledge of the technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, CMDB, HR, Facilities, Service Catalog, Custom applications development, Event management, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound/Outbound emails, and Discovery.