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Customer Service Representative
Ref No.: 17-15219
Location: Jacksonville, Florida
Position Type:Contract to Hire
Start Date: 01/02/2018
Alluvion Staffing is currently hiring Customer Service Representatives for a contract-to-hire opportunity in Jacksonville, FL.  

In this role you will be performing the following duties:
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
 
Requirements
  • Spanish/English skills strongly preferred
  • Proven customer support experience or experience as a client service representative or some type of in-person (retail/restaurant) customer service experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to varying personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Schedules Available: Must be able to work between Monday through Friday from 8:00 AM to 6:00 PM.