Previous Job
Business Systems Analys, Sr
Ref No.: 17-15209
Location: Jacksonville, Florida
Position Type:Contract
Experience Level: 6 Years
Start Date: 11/27/2017
Pay Rate : $ 50.00 /Hour
Alluvion Staffing is seeking a Senior Business Analyst for an immediate 6 month contract with a client in Jacksonville, Fl.


The Senior Business Analyst will work with cross functional teams on IVR/ROUTING and Work Force Management projects. The Senior Business Analyst for this role must have experience
 working in a call center environment and knowledge of IVR, call routing, and WFM capabilities and technical design.

Job Summary
The Senior IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource across functional boundaries and business areas in the analysis of business and user needs, application of technology solutions. Senior IT Business Systems Analysts lead the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business. Provides consultation to define and achieve objectives, identify risk and implement technology solutions. Conducts feasibility studies, prepares user stories/business requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides input into cost estimations and project plans. Supports user acceptance testing, documentation/reporting, and production support. The Senior IT Business Systems Analyst possesses extensive knowledge of assigned business area() operations and the IT systems/applications used. May participate on an agile development team. Assigned to complex projects, systems or initiatives. Senior IT Business Systems Analysts lead efforts, oversee work results, provide training and serve as a mentor for other IT Business Systems Analysts.

Essential Job Functions
  • Provides oversight as well as serves as the functional and technical lead during development, implementation, and testing of highly complex projects, including all contact/customer service channels: Phone, Member Website, Virtual Assistant, Chat, and other capabilities
  • Drives business architecture design (including Business Process), capability road map development and strategy development for the domain
  • Responsible for leading/facilitating business and system requirements gathering and determining technical impacts
  • Acts as the design lead working with development lead/technical architect to layout technical design. Reviews and clarifies user stories and user acceptance criteria with the stakeholders to support design
  • Assumes the role of product owner as necessary
  • Leads the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training
  • Develops an extensive understanding of Contact's business processes and IVR functionality and has the ability to effectively communicate technical issues and solutions in non-technical terms to the business
  • Leads the production of detailed functional requirements and/or user stories, including non-functional requirements
  • Provides oversight for the development of user acceptance criteria, test plans and test cases. Oversees functional/user testing (User Acceptance Testing) and accountable for user sign off of changes
  • Oversees the monitoring of system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions. – Operational readiness, Implementation/Warranty Support, Production support, Project analytics and reporting
  • Other duties as assigned
  • Requirements:
    • 6 or more years work experience in an application development and/or systems analysis role or equivalent combination of transferable experience and education.
    • Bachelor's degree in an IT related field or equivalent work experience
    • Thorough knowledge of Information Technology fields and computer systems
    • Demonstrated organizational, analytical and interpersonal skills
    • Strong understanding of integration points of assigned business/systems and processes
    • Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness
    • Proficient in requirements gathering methodologies and the SDLC
    • Understanding of a variety of architecture standards and ability to apply them in their design work
    • Ability to communicate highly complex technical information clearly and articulately for all levels and audiences
    • Ability to adapt to a rapidly changing environment
    • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
    • Extensive knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools and processes that support the assigned business initiative or system.
    • Experience in applying research methodology to business solutions.
    • Knowledge of systems development concepts and methods
    • Experience with business requirements and business process analysis to ensure IT solutions meet the business needs
    • Experience managing multiple priorities and ability to facilitate adoption of changing priorities
    • Thorough industry knowledge in related business area and understanding of impact on the organization.
    • Demonstrated negotiation skills and ability to build relationships.
    • Excellent communication skills including ability to explain complex technical concepts in a clear and concise manner to audiences with diverse knowledge base.

    Preferred Criteria
    • Healthcare industry related experience is preferred
    • Bachelor's degree in an IT related field or equivalent work experience
    • Experience working in a call center environment
    • Knowledgeable about IVR, call routing, and WFM capabilities and technical design
    • Knowledge of back end services/web services capabilities that support Contact technical operations/systems