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Banking Call Center Representatives
Ref No.: 17-15197
Location: Lewisville, Texas
Position Type:Direct Placement
Start Date: 02/02/2018
Alluvion is currently hiring for Banking Call Center Representatives for a direct hire opportunity in Lewisville, TX that we are actively hiring for. If interested please submit your resume.

Primary Characteristics
The purpose of this position is to service, inform, and assist clients while providing an exceptional client experience.

Shift: 12-9 –working 1 weekend day until 6PM, guaranteed 2 consecutive days off each week. (Scheduled Tuesday-Saturday or Sunday-Thursday)


Essential Functions
  • Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
  • Maintain client records by verifying and updating account information
  • Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
  • Maintain bank operations by following established policies and procedures and reporting needed changes while complying with Federal, State, and Local Banking regulations
  • Contribute to team effort by answering client phone calls in a timely manner
  • Take ownership in problem resolution
  • Complete all duties as assigned

Knowledge, Skills, And Abilities Requirements
  • Basic math, clerical, and typing skills
  • Full knowledge in the use of a personal computer
  • Ability to handle multiple tasks while maintaining a high level of service
  • Ability to understand and retain product and service knowledge
  • Effective verbal and written communication skills. Capable of tailoring communication to each unique situation.
  • Active listener that can ask necessary questions in order to clarify any ambiguity

Training And Experience
  • High School diploma or equivalent required
  • One (1) year of experience in a client service facing role or call center environment required; an Associate or Bachelor's degree can be substituted for experience
  • Banking or mortgage client service experience preferred