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Dispatch Manager
Ref No.: 18-00478
Location: Doraville, Georgia
Position Type:Direct Placement
Start Date: 04/11/2018
Alluvion is currently hiring for a Dispatch Manager for a large company in Doraville, GA. This is a direct hire role.

This location is a 24/7/365 operation so there could be some nights and weekends with this position.

Duties and Responsibilities:
  • Assure dispatchers schedule loads within FMCSA Hours-of-Service Regulations
  • Actively participate with dispatchers in supervising drivers to achieve company safety goals and targets
  • Coordinates with Terminal Manager to schedule Dispatcher ride-a-longs with Drivers
  • Supervise dispatchers for continuous improvement
  • Assure profitability of dispatching loads correctly; truck utilization, and maximize gallons
  • Responsible for personal development of individuals, training and retention
  • Develop plans to measure an individual/team's performance
  • Assist with establishing KPI goals and track the progress of each
  • Works directly with Terminal Manager on drivers schedules and maintenance of equipment
  • Works directly with the Terminal Manager on dispatcher schedules and adjust depending on business need
  • Document dispatcher performance and effectively communicate ways to improve
  • Build strong relationships with customers
  • Respond quickly to customer service issues
  • Close out incidents per company policy
  • Responsible for daily, weekly and monthly reports
  • Measure Customer Service levels through our Dispatcher Incentive Plan
  • Dispatch required on a need by need basis
  • Build team mentality – dispatcher/driver

Knowledge and Skills:
  • Strong oral presentation skills required
  • Strong to intermediate computer skills
  • Able to multi-task and work in a fast-paced environment
  • Ability to work independently and exercise independent discretion and judgment

Education and Work Experience:
  • Minimum 2 years transportation and/or fuel experience required
  • 2 years of Management experience preferred, but not required
  • 2 year college degree preferred, but not required