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Spec II Sales Support (Salesforce Support)
Ref No.: 18-00365
Location: Jacksonville, Florida
Position Type:Contract
Experience Level: 4 Years
Start Date: 04/09/2018
Alluvion Staffing is seeking a Salesforce Support Analyst for an immediate contract in Jacksonville, FL

Description:
The Salesforce Support Analyst will provide detailed Administration, Support and Understanding of integration of Telephony, CRM and Production systems.The Salesforce Support Analyst will deliver Tier 1 systems support for call center operations to include telephony and CRM tools with CTI across internal tools
  • Provide systems adoption, training and guidance to call center sales agents
  • Identify trends and problems, evaluate practices, conceptualize new processes and activities and build a business case for implementation, integration or conversion.
  • Recommend, implement, integrate and manage changes, as well as communicate the changes.
  • Analyze current systems and provide reporting and support to management and call center agents.
  • Participate in or lead projects.
  • Ensure proper documentation of issues, work done to capture and understand issues as well as issue resolution
  • Report to Management any major-impacting issues
  • Experience managing subcomponents of assigned projects or work initiatives. Carries out specific tasks and activities within prescribed timeframes that support project plans, deliverables and initiatives.
  • Intermediate experience with MS-Excel, Word, PowerPoint and Outlook.
  • Working knowledge of telephony and CRM systems and reporting.
  • Knowledge of Call Center metrics and KPI's used to manage call centers and the metrics.

Requirements:
  • At least 3 years of CRM administration experience with reporting and analysis.
  • At least 1 year of Salesforce Administrator experience to include; creating campaigns, creating user ID and profiles, and reporting.
  • Must be able to learn quickly and stay on task through completion of assigned duties.
  • Flexibility and ability to move to and from different work tasks quickly to accomplish needs of the team.
  • Self-motivated to request or take on additional work and not wait for work to be assigned.
  • Flexible scheduled between 8AM and 8 PM
  • Intermediate understanding of Microsoft Office, including Power point, VISIO, Excel.
  • Demonstrated ability to be a team-player.
  • Experience interfacing with multiple up-ward layers of management in a confident and seasoned approach.
  • Effective Verbal & Written communicator.
  • Preferred
  • Java
  • Computer systems support
  • Sales Force Certified
  • Interface with IT Organizations
  • Worked with Health and/or Sales Client