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Spec II Sales Support (Salesforce Support)
Ref No.: 18-00365
Location: Jacksonville, Florida
Position Type:Contract
Experience Level: 4 Years
Start Date: 04/09/2018
Alluvion Staffing is seeking a Salesforce Support Analyst for an immediate contract in Jacksonville, FL

The Salesforce Support Analyst will provide detailed Administration, Support and Understanding of integration of Telephony, CRM and Production systems.The Salesforce Support Analyst will deliver Tier 1 systems support for call center operations to include telephony and CRM tools with CTI across internal tools
  • Provide systems adoption, training and guidance to call center sales agents
  • Identify trends and problems, evaluate practices, conceptualize new processes and activities and build a business case for implementation, integration or conversion.
  • Recommend, implement, integrate and manage changes, as well as communicate the changes.
  • Analyze current systems and provide reporting and support to management and call center agents.
  • Participate in or lead projects.
  • Ensure proper documentation of issues, work done to capture and understand issues as well as issue resolution
  • Report to Management any major-impacting issues
  • Experience managing subcomponents of assigned projects or work initiatives. Carries out specific tasks and activities within prescribed timeframes that support project plans, deliverables and initiatives.
  • Intermediate experience with MS-Excel, Word, PowerPoint and Outlook.
  • Working knowledge of telephony and CRM systems and reporting.
  • Knowledge of Call Center metrics and KPI's used to manage call centers and the metrics.

  • At least 3 years of CRM administration experience with reporting and analysis.
  • At least 1 year of Salesforce Administrator experience to include; creating campaigns, creating user ID and profiles, and reporting.
  • Must be able to learn quickly and stay on task through completion of assigned duties.
  • Flexibility and ability to move to and from different work tasks quickly to accomplish needs of the team.
  • Self-motivated to request or take on additional work and not wait for work to be assigned.
  • Flexible scheduled between 8AM and 8 PM
  • Intermediate understanding of Microsoft Office, including Power point, VISIO, Excel.
  • Demonstrated ability to be a team-player.
  • Experience interfacing with multiple up-ward layers of management in a confident and seasoned approach.
  • Effective Verbal & Written communicator.
  • Preferred
  • Java
  • Computer systems support
  • Sales Force Certified
  • Interface with IT Organizations
  • Worked with Health and/or Sales Client