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Call Center Representatives
Ref No.: 17-15005
Location: Lewisville, Texas
Position Type:Direct Placement
Start Date: 09/29/2017
Alluvion is currently hiring for Mortgage Call Center Representatives for a direct hire opportunity in the Lewisville, TX area. Our shift is Monday-Friday 11AM-8PM

Primary Characteristics
The purpose of this position is to service, inform, and assist clients while providing an exceptional client experience. We are looking for strong associates with a willingness to learn and the confidence to give outstanding service to our clients.

Ideal associate: 1-2 years of call center, server or anyone who is willing to train and learn


Essential Functions
  • Maintain quality service to all clients by answering product and service questions, cross-selling related products and services, and being courteous and responsive to all clients' needs
  • Maintain client records by verifying and updating account information
  • Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting the solution and following up with the client
  • Maintain bank operations by following established policies and procedures and reporting needed changes while complying with Federal, State, and Local Banking regulations
  • Contribute to team effort by answering client phone calls in a timely manner
  • Take ownership in problem resolution
  • Complete all duties as assigned

Knowledge, Skills, And Abilities Requirements
  • Basic math, clerical, and typing skills
  • Full knowledge in the use of a personal computer
  • Ability to handle multiple tasks while maintaining a high level of service
  • Ability to understand and retain product and service knowledge
  • Effective verbal and written communication skills. Capable of tailoring communication to each unique situation.
  • Active listener that can ask necessary questions in order to clarify any ambiguity

Training And Experience
  • High School diploma or equivalent required
  • One (1) year of experience in a client service facing role or call center environment required; an Associate or Bachelor's degree can be substituted for experience
  • Banking or mortgage client service experience preferred