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Product Support Specialist II
Ref No.: 18-00505
Location: Portland, Oregon
Start Date / End Date: 05/18/2018 to 09/11/2018
Responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.

What will you do?
• Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions
• Document problems and solutions in short and clear articles for our knowledgebase
• Research, verify, and document product issues
• Manage customer expectations by providing timely updates on progress

Determines user needs and requirements and recommends ways to resolve. Serves as primary point of contact between users and engineering/development staff.

Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

Required skills:
• 3-5 years of experience using and applying Autodesk Inventor software
• Excellent written and verbal English communication skills. (Additional language skills are a plus.)
• A passion for helping people
• Aptitude for problem-solving
• Ability to thrive in a fast-changing environment
Desirable Skills (but not essential):
• Degree in Mechanical Engineering or similar
• Familiarity using other Autodesk CAD design products
• Customer service experience
• Experience applying Autodesk Fusion 360
• Experience applying AutoCAD Mechanical

Who are you?
• Customer-focused Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
• Decisive Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner
• Accountable Holding yourself and others accountable to meet commitments
• Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• A Nimble Learner Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
• A Team Player Building partnerships and working collaboratively with others to meet shared objectives
• Valuing Differences Recognizing the value that different perspectives and cultures bring to an organization